How to contact us:
The most efficient way to contact us is by email or WhatsApp. We are not always able to get to the phone in time. Please note that we are based in the Netherlands, Europe.
Regular business hours are from 09.00 tot 17.00 CET (Central European Time). Our showroom and the possibility for pickup and fitting are only available AFTER placing a paid order and only on business hours by appointment only, Monday to Friday.
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Easiest way to contact us is to click on the icon on the right bottom of the screen. Either choose "chat" or "email" or "helpdesk". If we are online you will see a notice. If not the message will be send to our mail queue and we will answer as soon as we can.
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Second best is to contact us via WhatsApp: +31 6 53616456. Send a message using your favorite device and state your question.
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Email us directly on: info@shoebidooshoes.com. You can also use the form to the right to send a message to this email address.
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Call us directly on our mobile number: +31 6 5361 6456. We are not always available when we are working in the warehouse or dropping off packages. So rather use the above alternatives. Anonymous calls will not be answered.
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Language support
We speak and write: English and Dutch
We also read: German, Italian and French. Feel free to email or whatsapp us too in these languages. We will answer in English or Dutch.
The Helpdesk and FAQ
We choose to combine the support for our webshops into one support. You can find a lot of answers for frequently asked questions. Is your question not listed? Contact us on one of the above channels. The web URL for the High Heel Hub is: https://shoebidoo.trengohelp.com.
Other channels
You can also find us on various Social Media channels. We are not as responsive to postings and messages and read these channels only occasional:
Instagram: @shoebidoo, @sanctumshoes, @giarohighheels
Facebook: @shoebidoo
Twitter: @shoebidoo
Pinterest: @shoebidoo
Fetlife: @shoebidoo
1 Shipping
1.1 When do you ship orders?
We aim to ship all in-stock orders within 1-3 business days. From our warehouse in Utrecht, the Netherlands. Order placed will normally be shipped the next business day.
1.2 What are the shipping costs?
Shipping costs vary depending on your location and the selected shipping method. You can view the exact shipping costs at checkout.
1.3 Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Please note: for destinations outside the EU we deduct 21% VAT from the order. Customs and handling fees may be applied by local customs. We are not responsible for any additional fees after the transaction in our webshop is made, and we can not refund any customs fees in case
If your country is not listed in the shipping overview, please contact us first before ordering.
1.4 How do we pack the shoes?
Shoes are always packed in a neutral plain brown carton box or bubble wrapped in paper without any marking on the outside. The sender on the address label is "FashionHub BV".
1.5 How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
1.6 Can you ship to a pickup point?
Yes, it is possible to send your package to a pickup point. You can find pickup points near your location at the checkout.
2 Returns
2.1 How do I request a return?
If you want to request a return, please contact our customer service team with your order number and reason for return. We will provide you with further instructions.
2.2 Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We offer a paid return label, which in many cases is cheaper than paying the return costs yourself. If you are from any of these countries, you will receive the link to the portal from us as soon as you request a return number.
2.3 How long do I have to return my order?
Products that were bought from stock can always be returned within 14 days, provided the items are in their original condition and packaging. Return and exchange for a different size or colour is always possible when this model is still in stock. For EU customers one exchange is free.
2.4 How long does it take to process my return shipment?
Returns are usually processed within 7 business days of receiving the returned item. Please allow additional time for your bank to process the refund.
