Shipping information for Shoebidoo Shoes

Shipping

We will do our best to deliver the order as soon as possible. Confirmed and paid for orders will be shipped the same or next working day. However, we do not always succeed in meeting this, for example because the products are out of stock. The product page shows the estimated delivery time. Should we not meet the date of the delivery for any reason, we will inform you of this as soon as possible. 

Shipping options

We ship with PostNL (Dutch Postal service),DPD and DHL. Only when needed we ship with UPS. We have the option to ship to pickup locations and service stations by PostNL, DHL and UPS. For most Western European countries you can choose a pickup location at the checkout. In the table below you will find shipping options per country. 

Packaging

We ship in neutral plain carton boxes. On the shipping label it states "FASHIONHUB" as sender with our address in the Netherlands. 

Pickup in the fitting room in Utrecht

We have a fitting room in Utrecht, The Netherlands. It is possible to pickup your order here. You do not pay any shipping costs. Prepaid orders can be picked up by appointment only during working days. It is possible to fit your shoes in the fitting room. You will need to make a separate appointment for a fitting session. There will always be only one customer only present per appointment. Read more about our fitting room and pickup options here.

Shipping destinations

We ship worldwide. For most countries we have predetermined shipping methods and costs. For countries outside the European Union (EU) we will deduct 21% VAT automatically at checkout. Please note that custom duties and VAT may be added when your package arrives in your country. We always add an invoice to any order that ships outside the EU. 

  THE EUROPEAN UNION WITH PICKUP/SERVICEPOINTS

The appropriate VAT rate for your EU country is applied at checkout. 

Country	Default method	Delivery time	Small package	Bigger package	Servicepoint PostNL	ServicePoint DHL/DPD	Servicepoint UPS	Paid RETURN label
Netherlands	DHL	1-3 days	€ 5,95	€ 5,95	✔	✔	✔	✔
Belgium	DHL	1-3 days	€ 7,95	€ 9,50	✔	✔	✔	✔
Germany	DHL	1-4 days	€ 7,95	€ 9,50	-	✔	✔	✔
Luxemburg	DPD	1-4 days	€ 11,00	€ 14,00	-	✔	✔	✔
France	DPD	1-3 days	€12,10	€ 15,10	-	✔	✔	✔
Italy, Denmark	DPD	2-5 days	€ 14,25	€ 18,00	-	✔	✔	✔
Spain	DHL	2-6 days	€ 17,00	€ 24,50	-	-	-	✔
Other EU countries:
EU1 - Austria, Czech Republic, Poland	DHL	2-5 days	€ 15,00	€ 29,00	-	-	-	✔
EU2 - Sweden, Finland	DPD	2-5 days	€ 19,50	€ 24,00	-	✔	✔	✔
EU3 - Ireland, Portugal	DHL	2-6 days	€ 17,00	€ 24,50	-	-	-	-
EU4 - Bulgaria, Romania, Slovakia, Slovenia, Croatia	DHL	3-6 days	€ 18,50	€ 24,50	-	-	-	-
EU4 - Greece, Hungary	DHL	3-7 days	€ 20,00	€ 24,50	-	-	-	-
EU Baltic -  Estonia, Latvia, Lithuania	DHL	3-7 days	€ 24,00	€ 32,00	-	-	-	-

For returns within the EU we offer a return label for most countries for a small fee, read more about returns here.

      REST OF THE EUROPE

21% VAT will be deducted at checkout for customers outside EU. 

Please note for order outside EU:

• UPS charges are based on volume weight; shoes are expensive to ship because they are high in volume.
• Please note that you do not pay VAT in our shop BUT you might have to pay custom duties and VAT to your local customs office. The shipping, handling and customs fees are non-refundable in case of a return.  
• We may have to charge additionally for delivering to remote areas inside and outside EU - please contact us before ordering for delivery in remote areas. You probably know when you live in a remote area, to make sure check here before ordering: https://www.trackingmore.com/remote_area.php#table. We may ship with postal service for remote areas. 
• There is a 5 Euro surcharge included in the costs for shipping to UK because of handling Brexit regulations export documents. 

    USA, Canada and rest of the world

21% VAT will be deducted at checkout for customers outside EU. For all countries outside EU we offer the option to arrange your own shipping. Cost for making customs documents and prepare pickup is 20 Euro. 

Please note for orders outside Europe:

• UPS/DHL charges are based on volume weight; shoes are expensive to ship because they are high in volume.
• Please note that you do not pay VAT in our shop BUT you might have to pay custom duties and VAT to your local customs office. The shipping, handling and customs fees are non-refundable in case of a return.  
• We may have to charge additionally for delivering to remote areas outside EU - please contact us before ordering for delivery in remote areas. You probably know when you live in a remote area, to make sure check here before ordering: https://www.trackingmore.com/remote_area.php#table. We may ship with postal service for remote areas. 
• We do not ship to RUSSIA or customers using a Russian creditcard and/or a Russian .ru email extension for ordering. 

Contact us first before you order if your country is not listed here!!! 

We follow EU legislation for handling returns. Please read our "returns" policy here.